Razordesk 10U Starter Edition - With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your business IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track help requests and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to their support contract. Razordesk 10U Starter Edition is great value for money and allows up to 10 simultaneous users to access the portal. Ideal for small and medium sized support organisations, and a logical 1st step from the Razordesk 3U Free Edition. Installation takes minutes, all you need is a Windows web server and Microsoft SQL2000/ 2005. Razordesk 10U includes 14 days support to cover installation issues. Purchase 12 Month Extended on-line Support or, for larger installations, a fully outsourced Premium Support solution whereby we manage your Razordesk remotely. With the extra support packages you get access to hot fixes and discounts on new features as and when they come available. Further optional extras for your Razordesk include Inbound Email Integration allowing your key clients to communicate with the portal via email. The Charting option adds useful informative graphs at key locations; lets you see at an instant how well you are performing. The Download Tab manages software versions and documentation, letting you choose which of your customers has access to selected files. Get a discount on the Extras when purchased in conjunction with the Razordesk 10U  system. Test drive a Live Demo at demo.razordesk.com or read about our choice of Easy to set-up Hosted Options. Learn about out the Razordesk 3U Free Edition, perfect for small businesses and for risk-free evaluation. Razordesk is so much more than just another helpdesk